To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.
If you realize that you entered your shipping address incorrectly, please contact us immediately. If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
LOST or STOLEN PACKAGES
If your package has been confirmed via USPS delivered and you did not receive it you must file a claim with USPS as we are not responsible for lost or STOLEN packages.
Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.
We highly recommend that you select SIGNATURE REQUIRED if you have a history of missing packages that way a person at your address must sign and collect your package eliminating the possibility of it being stolen.
If you decide to file a claim through Paypal your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will resend or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception etc.
Shipping fees are non-refundable. If you refuse any shipments from ElanCurve.Com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. Elan Curve DOES NOT hold responsibility for packages that state DELIVERED.
Just a reminder that you will receive your order within 2-3 business days from the date that it is shipped out, not necessarily from the date that it is placed if you've chosen our standard shipping rate. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered.
We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.
Please allow up to 2-3 business days for your order to process and for us to prepare your order before it ships.
If you need your order by a certain date please add your desired date in notes during checkout and we will try our best.
If you would like to upgrade to expedited shipping 1-2 days please add that in notes during checkout and IF POSSIBLE we will send you a invoice for the upgraded shipping cost and ship ASAP.
Desired dates are never guaranteed which is why we do not have a expedited shipping option during checkout as it depends on product availability and our average processing time for that week but again, adding notes during checkout will of course increase your chances of receiving your order by a desired date.
If you have any questions or concerns, feel free to contact us via email at email@example.com